Use Sarma to help you measure and improve customer satisfaction in your business.
Do your customers view your company as you do? Find out through our Customer Survey Service, we make customized surveys concentrated on your businesses’ needs in order for you to understand critical components to help your business grow.
As a business for businesses we understand gaining customer loyalty through customer satisfaction builds customer retention and business growth. Research has found winning new customers can be more costly than retaining existing customers. That is why collecting your customer’s opinion over their
experience with your company is crucial to maintaining a loyal customer base.
Understand what matters most and drives your customers to your company.
Find out if it is a friendly staff, the quality of a product, the prompt service, or geographic location that generates interest for your company. Don’t wait for the customer to reach out to you, let us help you find the weak spots and strengths of your company.
What we can do for you.
Besides offering competitive prices, we have a dedicated staff working hard to reach each client. Our clients can choose the appropriate set of questions for their customer survey for all industries. For example, if you have a mortgage lending business, some appropriate questions would include satisfaction with the loan officer, the timeliness of closing, and overall satisfaction. We convert the data gathered into an easy to read analysis by division, branch, location loan officer or any other info graphic needed. Additionally, we can include information as needed while on the survey call as friendly reminders of important dates, or payments. from the survey and convert it into an easy to read analysis.
Why you should use Sarma.
We want to ensure that your service needs are being met at all times. Your dedicated account team is always available should you have any questions or concerns. Call us today!