Mortgage LOS Troubleshooting

The following are common mortgage troubleshooting items that mortgage customers face. The proper installation of Java, Adobe and other applications can cause conflicts. Most often you will use these items when directed here by Sarma Technical Support.

 

Main Links:

The Xpert Troubleshooter: https://www.supportperson.com/helpdesk/xpertts/files/LosX/losx.htm
LOSActiveX Setup: http://www.xpertonline.net/losactivex

Software Links:

Adobe Reader

Adobe Reader 7.0 (Basic Version) —English for Windows, 12.5MB
Adobe Reader 6.0 (Basic Version) —English for Windows, 8.71MB
Adobe Reader 5.1 —English for Windows, 8.4MB

Java

Java Manual Download v1.4.2 from Java.com

Test your Java Runtime Environment  

Crystal Web Reports

XPERT Managment reports —workaround .cab files

Spyware:

Affecting your ability to interact with XperOnline.net:
As an ongoing problem Sarma technical services has resolved numerous issues involving applications running on end users' computer that have interfered with your ability to successfully interact with XpertOnline.net. Usually, you will not notice the effect of these spyware applications with normal web browsing and interaction.
Defined
Strictly defined, spyware consists of computer software that gathers and reports information about a computer user without the user's knowledge or consent. More broadly, the term spyware can refer to a wide range of related malware products which fall outside the strict definition of spyware. These products perform many different functions, including the delivery of unrequested advertising (pop-up ads in particular), harvesting private information, re-routing page requests to fraudulently claim commercial site referral fees, and installing stealth phone dialers. (Wikipedia. Spyware)
Consequences
Windows-based computers, sometimes those used by children or sometimes those used by adults, can rapidly accumulate a great many spyware components. The consequences of a moderate to severe spyware infection (privacy issues aside) generally include a substantial loss of system performance (over 50% in extreme cases), and major stability issues (crashes and hangs). Difficulty in connecting to the Internet also commonly occurs as some spyware (perhaps inadvertently) modifies the DLLs needed for connectivity. (Wikipedia. Spyware)
Solutions (Spyware Removal Programs and External links)

SARMA does not maintain this software and therefore can not be held responsible for any problems that may arise from installing any of the following anti-spyware solutions. If any of these anti-spyware solutions are causing an issue with your system, we recommend contacting the appropriate software manufacturer or a professional computer service.

Lavasoft: Ad-Aware (freeware)
PepiMK Software: Spybot - Search & Destroy (freeware)
PC Tools: Spyware Doctor (commercial)
Webroot: Spy Sweeper (commercial)
Trend Micro: Housecall (free on-line virus scanner)